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Governor Roy Cooper has announced that 211 is the number to call for assistance and resources related to the COVID-19 coronavirus. 

NC 211 is an information and referral service, operated by United Way of North Carolina, where families and individuals can obtain free and confidential information on health and human service resources within their community 24 hours a day, seven days a week, 365 days a year. Resources are available in most languages.

“Services like NC 211 are critical during times of emergency,” said Governor Cooper. “We need to make sure North Carolinians have access to the resources they need while we continue to work together to prevent the spread of COVID-19.”

North Carolinians can text COVIDNC to 898211 to receive general information and updates about COVID-19. 

Individuals who have specific needs related to food, shelter, energy assistance, housing, parenting resources, health care, substance abuse treatment, as well as specific resources for older adults and for persons with disabilities, and much more should dial 211 or TTY 888-892-1162 for assistance. 

Due to expected high call volume, those wanting to stay updated on general developments with North Carolina’s response to the coronavirus crisis should sign up for 211’s text alerts by texting COVIDNC to 898211.

NC 211 cannot provide direct medical services, and COVID-19 can only be diagnosed by a healthcare professional. 

If you suspect you or someone you care for may have symptoms or have been exposed to the virus, you should contact your healthcare provider. If you do not have a provider, you can call your local health department or a Federally Qualified Health Clinic for guidance.

To learn more about NC 211, visit nc211.org

For the most up-to-date information on COVID-19 in North Carolina, go to ncdhhs.gov/coronavirus

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