State Employees’ Credit Union and Roanoke Rapids Savings Bank have each decided, as of today, to temporarily transition to drive-through only for the majority of their services to reduce the possibilities of transmission of the coronavirus to members, their families and SECU employees.
Touchstone Bank made the policy effective Wednesday.
SECU said in a statement that members who need to access safe deposit boxes, drop off tax return information, or inquire about a loan should call the branch to schedule an appointment. While SECU is closing branch lobby access for branches with a drive-through to help protect the community, SECU remains open for business to make loans, take deposits and provide other financial services to its members during this time of uncertainty.
From applying for a loan to depositing a check, members can conduct most SECU business via other service channels that do not require a visit to the branch.
The credit union asks members to utilize these channels, which include online Member Access through the SECU website, www.ncsecu.org; the SECU Mobile App, available for download from the Apple App and Google Play stores; 24-7 Member Services Support via phone at 1-888-732-8562; ASK-SECU Voice Response services at 1-800-275-7328; and more than 1,100 CashPoints ATMs located across North Carolina through which you can obtain cash, deposit checks, transfer money between accounts and receive other services.
“Our highest priority continues to be the health and well-being of our members, their families, our staff and the citizens of our state,” said SECU President/CEO Mike Lord. “By temporarily limiting branch access, we reduce the risk for virus exposure and remain available to meet the financial needs of our members.”
Lord said, “Through decades of conservative investing and capital planning, SECU is well positioned to meet your financial needs during this event. Your credit union is here to help you and your family through this difficult time.
RRSB said via its Facebook that, “During these unprecedented times, please know that we are doing our best to keep our customers and employees safe by following the guidelines from the CDC.”
Beginning today, bank business will be conducted at the bank’s drive-up lanes as much as possible. Loans, CD/New Accounts, Safety Deposit Boxes, or any other business requiring customers to enter the building will be conducted on an appointment basis.
Customers should call ahead to set a time to visit the bank.
To meet banking needs around the clock, RRSB encourages the use of these services:
* Online and Mobile Banking
* Deposit checks using the bank’s ATM
* Set up direct deposit
* Pay bills through Online and Mobile Banking
* Transfer funds through Online and Mobile Banking
* For cash, use the bank’s on-site ATM or any Allpoint location nationwide
RRSB also provided a list of numbers for those needing to make an appointment:
Alice Freeman 252-519-2193 Mortgage Loan Clerk
Anna Lewis 252-535-6804 Mortgage Loan Officer
Cindy Duke 252-535-6807 Mortgage Loan Processor
Deborah King 252-535-6812 IT Manager
Jennifer Dixon 252-410-7137 Customer Service Rep
Lisa Oliver 252-410-7136 Customer Service Rep
Sandy Roberson 252-535-6808 Mortgage Loan Servicer
Christina Faison 252-535-6811 Customer Service Rep
Christina Harris 252-535-6803 Accounting Clerk
Faye Cannon 252-535-6802 Sr Customer Service Rep
Gracie Parker 252-535-6815 Customer Service Rep
John Arthur 252-535-6801 Collections
Kristi Wheeler 252-535-6810 Accounting Manager
Lisa Cannon 252-535-6800 Receptionist
Macy Burnette 252-410-7139 Becker Branch Manager
Sharron Clifton 252-535-6806 Commercial/Consumer Lending Officer
Tekla Smith 252-535-6817 Accounting Clerk
Teresa Portis 252-519-2194 Mortgage Loan Officer
In a statement on its website, Touchstone said, “Our associates are following CDC guidelines to help prevent the spread of the virus, including frequent hand-washing and cleaning of work surfaces and equipment. In addition, our cleaning crews are deep cleaning the branches to reduce the risk of infection.”
Touchstone Bank has comprehensive business continuity and pandemic plans and procedures established and activated. “We are prepared to implement further measures should the situation demand. We are committed to continue providing you with access to your account and banking services and strongly encourage you to use our online, mobile, and telephone banking resources for self-service banking and 24/7 account access.”
Effective Wednesday, Touchstone Bank branches closed all lobbies and conducted business through the drive up and by appointment.
For businesses with large deposits, the night drop is available and will be processed regularly during the day. Safe deposit access, loan closings, and bulk coin orders will be by appointment only.
Southern Bank will be serving customers through the drive-through window until further notice.
Should customers need to have a direct conversation with associates, please call your local branch to set an appointment.
The Our Customer Care Team can be reached at 1-855-ASK-SBANK (1-855-275-7226).
First Citizens suggests using the drive-through windows or call ahead to visit a branch.
Effective Friday, PNC will:
Make temporary adjustments to its Retail Branch Network, operating primarily in a drive-up only mode, augmented with select branches that do not provide drive-up capability, to ensure branch access across its communities.
About three quarters of the current branch locations will remain open to service customers. “Given the reduced branch traffic we are seeing, we are confident we can continue to effectively serve you in the branches that will remain open, should you need to visit. The remainder of our branches will be closed until further notice.”
To locate a PNC branch, customers may visit the PNC branch locator.
PNC will also:
Reduce Branch Hours: Branches will be open 10:00 a.m. to 5:00 p.m. Monday through Friday and 9:00 a.m. to 1:00 p.m. Saturday, closed on Sunday.
Offer essential appointments, available on designated days of the week for safe deposit box access, loan closings or other banking services that cannot be delivered through the drive-up, by telephone, through the ATM network or via mobile or online banking.
If an appointment is essential, please visit the PNC branch locator to find the most convenient open branch.