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North Carolina banks are proactively working with customers to help them navigate the financial difficulties created by the novel coronavirus — COVID-19. 

“Roanoke Rapids Savings Bank understands the financial pressure that many of our customers, both consumers and businesses, are facing due to the coronavirus,” said Deborah King, RRSB assistant vice president.  “Our Business and Consumer Loan Office and our Mortgage Loan Office are open by appointment.”   

The state’s financial institutions are prepared and able to be the sources of strength for the communities in which they serve, the North Carolina Bankers Association said.

“North Carolina banks are open for business and stand ready to serve their customers and communities through this event,” said NCBA President and CEO Peter Gwaltney. “We are proud of the early actions our member banks have taken to address the financial burdens that have arisen during this time of unprecedented emergency.”  

Following are common measures being undertaken by the state’s banks to address the COVID-19 pandemic and to assist their customers and communities:


Banks have made significant financial contributions to a wide variety of non-profit organizations which serve at-risk populations with food services, medical supplies and more, in North Carolina and in other markets they serve.  

Bank operations

North Carolina banks are open for business and accessible. 

Most banks, but not all, have transitioned to limited lobby access and are directing customers to use drive-through facilities, ATMs, mobile banking and internet banking as much as possible. Bank customers are encouraged to refer to their bank’s website for the latest information on accessibility and hours of operation.  

Banks have implemented extensive cleaning measures for back-office and customer areas and are asking customers to make appointments for essential banking services that cannot be delivered through a drive-through window, by using an ATM or the various internet-based options most banks offer.  

Cash and payments

There is no need for bank customers to hoard cash or withdraw large sums. 

It’s unnecessary and creates a safety concern for both the customer and the banker. 

“Our nation’s banking system is strong, and there is more than enough cash in the system to meet the needs of consumers and businesses,” the NCBA said. “It is important to remember that since the creation of the FDIC in 1933, no one has ever lost a penny in an FDIC-insured account. The safest place for your money is in your bank. We encourage customers to utilize their debit and credit cards when making purchases and consider using a disinfectant wipe to periodically clean the cards after use.”

Debt Relief for North Carolina bank customers

Banks are contacting customers and offering a wide range of options designed to help them withstand the financial pressures resulting from COVID-19. 

“Each bank is different, and each customer is unique, requiring conversations between customers and bankers that lead to appropriate solutions and productive outcomes.”
Options that are being commonly offered by North Carolina banks to borrowers during this COVID-19 emergency include, but are not limited to:  

For small businesses

Payment deferrals; interest-only payments; lower interest rates on loans in certain circumstances; waivers of fees and penalties; unsecured loans with favorable terms, low interest and no fees; and SBA loans with favorable terms and fees. 

For affected consumers

Payment deferrals and fee waivers on credit cards, auto loans and personal loans; mortgage and home equity payment forbearance with no late fees; suspension of foreclosure activity on homes during the emergency declaration; interest-only payments; suppression of credit bureau reports on affected loans; and waivers of NSF and overdraft fees, late fees, foreign ATM fees and surcharge fees. 

Each bank has developed its own programs and products to assist customers. Individuals and businesses affected by COVID-19 are encouraged to call their bank to discuss their situation.  


During this time of emergency, bank customers need to be on guard for scams. Resources we recommend are: 

FTC Coronavirus Scams Page

Insured Bank Deposits are Safe: Beware of Potential Scams Using the FDIC’s Name

FDIC: Avoiding Scams: Sticking to the Basics Can Go a Long Way